PRODUCT RELATED
1. Product Catalogs
1. Laser Machine
a. Laser Marking Machine
b. Laser Cutting Machine
c. Laser Welding Machine
d. Laser Cleaning Machine
2. Accessories
a. CO2 Laser Accessories
b. Fiber Cutting Accessories
c. Laser Marking Accessories
d. Laser Welding Accessories
e. Motor & Drive
a. Laser Marking Machine
b. Laser Cutting Machine
c. Laser Welding Machine
d. Laser Cleaning Machine
2. Accessories
a. CO2 Laser Accessories
b. Fiber Cutting Accessories
c. Laser Marking Accessories
d. Laser Welding Accessories
e. Motor & Drive
2. I failed to process the payment via credit card, what should I do?
Since the machine value is high, firstly, you need to contact your credit card to check whether the amount had been exceeded your spend limit and confirm with your credit card bank all payment behavior is operated by yourself and you had difficulty in processing the payment.
Secondly, please don’t hesitate to contact us (support@bthocinglaser.com) immediately we will check whether our system identifies your behavior as fraud and help you deal with the problem in time.
Secondly, please don’t hesitate to contact us (support@bthocinglaser.com) immediately we will check whether our system identifies your behavior as fraud and help you deal with the problem in time.
3. What's the guarantee, in case the machine breaks down?
The machine has 2 years guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to clients’ feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality faults. Even if the machine is beyond the warranty, we can still offer technical assistance as your order is placed on www.bthocinglaser.com.
4. How Long is the delivery time？
1. Machine with the default configuration：
CN Warehouse: 7-10 Business Days
Oversea Warehouse: 3-5 Business Days
2. Customized Machine (Only Support Shippment From China Warehouse)
The average period of production: 7-10 Business Days
Shipping: 7-10 Business Days
(Notification: Customs clearance inspections will cause delays 2-3 days in logistics）
CN Warehouse: 7-10 Business Days
Oversea Warehouse: 3-5 Business Days
2. Customized Machine (Only Support Shippment From China Warehouse)
The average period of production: 7-10 Business Days
Shipping: 7-10 Business Days
(Notification: Customs clearance inspections will cause delays 2-3 days in logistics）
5. Where is your Return & Exchange Policy; Shipping Policy; Payment & Taxes?
- Return & Exchange Policy:https://bthocinglaser.com/policies/refund-policy
- Shipping Policy:https://bthocinglaser.com/policies/shipping-policy
- Payment & Taxes:https://bthocinglaser.com/pages/payment-taxes
6. Why do I have already over 10 hours mark time on my machine if this is supposed to be a brand new machine?
When our machine is produced, our engineer will check all details of the machine and keep testing the machine for a long time to ensure it can maintain stable working status even lasting for a long time.
Please don’t worry, all laser machines will be brand new machines, and please directly contact us if there is any damage or if you have any confusion concerning the machine, please don’t try to fix any problem before communication.
Please don’t worry, all laser machines will be brand new machines, and please directly contact us if there is any damage or if you have any confusion concerning the machine, please don’t try to fix any problem before communication.
7. What is the marking speed of laser engravers?
The maximum marking speed of BHG LASER galvanometer system is 10,000 mm/s.
BHG LASER recommends a common marking speed range of 2,000 to 5,000 mm/s, which enables high-quality marking for 1mm characters.
Typically, the maximum marking speed can reach the highest positioning speed of the galvanometer, depending on the engraver's specifications.
Typically, the maximum marking speed can reach the highest positioning speed of the galvanometer, depending on the engraver's specifications.
DELIVERY & RETURN
1. What items can't be returned?
About return wrong items, As long as the item is not damaged, no stains.
It will not affect us sale again, you can pack it well and return back to us.
We will check it after received the goods. If there is no problem, we will refund you immediately.
However, since it is not the product problem, please note that the shipping cost and taxes(including the taxes on ourside ) should be paid by yourside.
As you know, we are in China. Actually the shipping cost for returning may be equal to or higher than the price of the prodcut itself.
It will not affect us sale again, you can pack it well and return back to us.
We will check it after received the goods. If there is no problem, we will refund you immediately.
However, since it is not the product problem, please note that the shipping cost and taxes(including the taxes on ourside ) should be paid by yourside.
As you know, we are in China. Actually the shipping cost for returning may be equal to or higher than the price of the prodcut itself.
2. How do I track my order?
If your order has been successfully shipped,then you can view your tracking information here.
ORDER RELATED
1. Will I be charged a customs tax?
Taxes may apply for imported goods/services and is regulated by the country law.BHG LASER is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
Tax laws for selling to EU member countries changed on July 1, 2021, orders equal to or less than 150 EUR have VAT applied to them, and orders greater than 150 EUR have import VAT and duties applied.
For European Union, orders equal to or less than 150 EUR at checkout, as merchant, we will collect VAT on orders, and our customers don't pay taxes upon delivery. If orders over than 150 EUR, as merchant, we do not charge you any VAT, you local Customs will charge you import VAT and duties when parcel arrive in your country.
The UK VAT laws that came into force on January 1, 2021 result in new VAT requirements for sales equal to or less than 135 GBP.
For United Kingdom, If the sale of goods is equal to or less than 135 GBP, In this case, VAT is collected at the point of sale and remitted by the merchant. If the sale of goods is over 135 GBP, In this case, VAT and duties are remitted by the importer.
Tax laws for selling to EU member countries changed on July 1, 2021, orders equal to or less than 150 EUR have VAT applied to them, and orders greater than 150 EUR have import VAT and duties applied.
For European Union, orders equal to or less than 150 EUR at checkout, as merchant, we will collect VAT on orders, and our customers don't pay taxes upon delivery. If orders over than 150 EUR, as merchant, we do not charge you any VAT, you local Customs will charge you import VAT and duties when parcel arrive in your country.
The UK VAT laws that came into force on January 1, 2021 result in new VAT requirements for sales equal to or less than 135 GBP.
For United Kingdom, If the sale of goods is equal to or less than 135 GBP, In this case, VAT is collected at the point of sale and remitted by the merchant. If the sale of goods is over 135 GBP, In this case, VAT and duties are remitted by the importer.
2. Can I cancel or change my order?
Your order can be cancelled/changed before it is shipped. Once your order has been shipped, you will receive a shipping information email. In this case, you may simply return any unwanted items by following our Return Instructions after you receive it within 30 days upon delivery.
For expedited assistance, please contact our Customer Care Team via E-mail within 3 hours after order was placed.
For expedited assistance, please contact our Customer Care Team via E-mail within 3 hours after order was placed.
