FAQ

1. Laser Machine

a. Laser Marking Machine

b. Laser Cutting Machine

c. Laser Welding Machine

d. Laser Cleaning Machine

2. Accessories

a. CO2 Laser Accessories

b. Fiber Cutting Accessories

c. Laser Marking Accessories

d. Laser Welding Accessories

e. Motor & Drive

Since the machine value is high, firstly, you need to contact your credit card to check whether the amount had been exceeded your spend limit and confirm with your credit card bank all payment behavior is operated by yourself and you had difficulty in processing the payment.

Secondly, please don’t hesitate to contact us ([email protected]) immediately we will check whether our system identifies your behavior as fraud and help you deal with the problem in time.

The machine has 2 years guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to clients’ feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality faults. Even if the machine is beyond the warranty, we can still offer technical assistance as your order is placed on www.bthocinglaser.com.

About return wrong items, As long as the… is not damaged, no stains.

It will not affect us sale again, you can pack it well and return back to us.

We will check it after received the goods. If there is no problem, we will refund you immediately.

However, since it is not the product problem, please note that the shipping cost and taxes(including the taxes on ourside ) should be paid by yourside.

As you know, we are in China. Actually the shipping cost for returning may be equal to or higher than the price of the prodcut itself.

Taxes may apply for imported goods/services and is regulated by the country law. BTHOCING Laser Store is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

Tax laws for selling to EU member countries changed on July 1, 2021, orders equal to or less than 150 EUR have VAT applied to them, and orders greater than 150 EUR have import VAT and duties applied.

For European Union, orders equal to or less than 150 EUR at checkout, as merchant, we will collect VAT on orders, and our customers don’t pay taxes upon delivery. If orders over than 150 EUR, as merchant, we do not charge you any VAT, you local Customs will charge you import VAT and duties when parcel arrive in your country.

The UK VAT laws that came into force on January 1, 2021 result in new VAT requirements for sales equal to or less than 135 GBP.

For United Kingdom, If the sale of goods is equal to or less than 135 GBP, In this case, VAT is collected at the point of sale and remitted by the merchant. If the sale of goods is over 135 GBP, In this case, VAT and duties are remitted by the importer.